On June 2, I ordered yet another Pittsburgh Penguins t-shirt. I received an email on June 10th that it had been shipped with an estimated arrival date of June 13th. I originally thought the 12th, but I might have mis-read the email hoping for a gift actually on my birthday. :0)
I finally received my t-shirt on Monday June 19th--seventeen days after I ordered it, six days after it was originally supposed to have arrived.
(I just got the shirt, not the mug.)
Why????
No reason that I can understand except I realize it's a low priority package. I get that. Had they charged me TWO more measly dollars, they could have put it in a priority mail envelope at a US post office and I could have gotten it in about three days. How happy of a camper would I have been???
Instead, the company I bought the t-shirt from is using some sort of combination of shipping--USPS and DHL--I imagine to get much cheaper rates. I've experienced that before on something else I bought, but packages then take a meandering route to where they're supposed to go.
If they'd correctly identified the day of delivery, I wouldn't be quite as upset, but when my package sits twenty miles down the road for three days for no apparent reason, I have a problem. It's seriously ridiculous that a package coming from Denver took nine days to be delivered.
I get making a profit on the item, but charge appropriate shipping and get a product into the hands of the consumer even if all the shipping funds are used up. I doubt I will ever order something from this company again.
Has anyone had similar frustrations?
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